Privacy Policy

Welcome to COOSPOTools! This application is developed by Shenzhen Coospo Sports Technology Co., Ltd. to provide secure and reliable firmware upgrades, device configuration, and calibration services for our products. We understand the importance you place on your personal information; therefore, this Privacy Policy explains how we collect, use, and protect data to safeguard your privacy rights.

This policy applies to all features of COOSPOTools. The definition of “personal information” in this policy follows applicable laws (including but not limited to the Personal Information Protection Law of the People’s Republic of China and the GDPR).

This application does not collect any information that can identify you personally, and no user registration is required.

We only collect limited data necessary to enable product functionality. Under applicable laws, our lawful bases for processing include:

• Performance of a contract or product functionality (GDPR Art. 6(1)(b));
• Compliance with legal obligations (GDPR Art. 6(1)(c));
• Legitimate interests necessary for quality improvement without overriding your privacy rights (GDPR Art. 6(1)(f));
• Your explicit consent for optional data (GDPR Art. 6(1)(a)).

1. Device Basic Information (Required)

When connecting a device, the app automatically obtains:

• Device model
• Serial number
• Firmware version
• Hardware version
• Bluetooth MAC address (used only to establish a secure connection; not uploaded to servers)

Purpose: Device identification, activation, and necessary firmware updates.

2. Product Type–Specific Data (Function Settings)

Different device types require different locally processed data. No data is linked to your personal identity.

• Smart Trainers: Activation, firmware updates, riding mode, spin-down calibration, power fine-tuning, parameter settings, power smoothing
• Controllers: Smart trainer pairing and control, firmware updates
• Spider Power Meters: Activation, firmware updates, zero calibration, power fine-tuning, transport mode, auto-calibration toggle
• Pedal Power Meters: Activation, firmware updates, crank length settings, calibration, power fine-tuning, transport mode, auto-calibration toggle

Note: For devices requiring activation, only the serial number and activation timestamp are uploaded during first-time activation. All other features operate locally and are not associated with your identity.

3. Optional Service-Related Information

• Firmware update logs: Timestamp, IP address, network type (Wi-Fi/cellular), update result.
  ○IP address is used only to detect whether the network conditions are suitable for firmware upgrading and is not used for tracking or geolocation.
• Crash reports: Anonymous device status data (e.g., battery level, system version), used to improve stability.

4. Information You Voluntarily Provide

If you submit feedback through Settings → User Feedback, you may provide an email address or contact information.

We do not use your contact information for marketing.

Data is used solely for:

• Device Activation: Initial activation from factory state; records activation time and serial number; establishes first-time association with the user’s terminal.
• Firmware Upgrades: Improve performance, fix issues, ensure long-term stability.
• Spin-down Calibration: Eliminate mechanical and signal deviation for stable power measurement.
• Riding Mode: Provide multiple trainer control mode. By applying different control algorithms to adjust the trainer’s resistance output, the system meets diverse training objectives and riding experience requirements of different users.
• Power Fine-Tuning: Professional calibration to match reference standards.
• Parameter Settings: Personalized configuration for different riding preferences.
• Power Smoothing: Balance real-time responsiveness and readability.
• Zero Calibration: Remove zero-offset drift to ensure accuracy.
• Transport Mode: Reduce energy consumption and prevent mishandling during transport.
• Auto Calibration Toggle: Flexible control over calibration timing.
• Crank Length Setting: Ensure accurate power calculation parameters.

We do not use data for advertising, profiling, or any non-functional purpose.

All analytics are based on fully de-identified aggregated data.

1. Third-Party Services

During firmware upgrades, the app connects to manufacturer servers via encrypted channels.

• No personal information is transmitted.
• Third parties receive only the minimum data required to perform functionality.
• We conduct strict security assessments and contractual controls.

2. Legal Compliance

If required by regulators or applicable laws, disclosure may occur. We will notify you in advance when legally permitted and assist you in exercising your rights.

3. Prohibited Activities

We never sell or share device data with third parties, nor authorize it for marketing use.

4. Cross-Border Data Transfers

Device serial numbers and activation timestamps may be transferred to servers located in Singapore for activation or firmware upgrades.

We ensure:

• Encrypted transmission
• Data minimization
• Use strictly limited to user-triggered functions

For users in the EU/EEA, transfers comply with GDPR Chapter V requirements (e.g., SCCs).

You have the following rights under privacy laws, and we will respond within statutory deadlines:

• Right of access: Know what data we hold about you
• Right to rectification: Correct inaccurate or incomplete data
• Right to erasure (“right to be forgotten”)
• Right to restrict processing
• Right to data portability: Export device activation data in a common structured format
• Right to withdraw consent for optional data
• Right to lodge a complaint with your local supervisory authority

How to exercise:

Via Settings → User Feedback, or email global_service@coospo.com

1. Local-First Principle

Except for serial number and activation timestamp uploaded during activation, all other settings are stored locally on your device.

2. Anonymization

All logs are stripped of device identifiers and cannot be traced back to individuals.

3. Data Security Measures

We use:

• Encrypted transmission (HTTPS/TLS)
• Data minimization and access control
• Integrity verification
• Internal access permission control and audit logs

4. Retention

• Temporary upgrade logs are deleted automatically after successful updates
• When unbinding a device, all data except activation records is deleted

5. Children’s Privacy

COOSPOTools is not intended for children under 14 (or local legal age). We do not knowingly collect children’s personal information. If accidental collection occurs, we will delete it immediately.

1. Policy Updates:

Updates may occur due to feature changes. Major changes will be notified via in-app pop-ups (e.g., new data usage scenarios).

2. Contact Us:

• a. Via Settings → User Feedback
• b. Email: global_service@coospo.com

3. If you do not agree with updates:

You may stop using and uninstall the application.

The purpose, manner, and scope of personal information processed by third-party SDKs are as follows:

COOSPOTools is committed to collecting the minimum data necessary while delivering professional device services.

Every calibration and upgrade you perform reflects your trust in our privacy protection efforts.

Ride with confidence. Keep your data secure.